Customer Engagement, Services & Retention (CI) (Course)

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Customer Engagement, Services & Retention (CI) (Course)

Customer Engagement, Services & Retention (CI) (Course)

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This course looks at the basic concepts driving customer engagement, service and retention as they pertain to the Club Industry. It explores:

  • Why businesses exist.
  • The one principle function of all people who work in an organization.
  • The importance of each interaction with a Customer…your Organization’s moments of truth.
  • The importance of managing cycles of service.
  • What customers really want and how that affects Sales and Service.
  • How to create service magic and to recover when you created service misery.
  • How we build relationships with customers, converting prospects to buyers, buyers to customers and customers to raving fans!
  • This course will set you on the course to true service excellence and is a must see for all members of your team.

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